FAQ’s
Have questions about our products, or services? Find answers to the most common inquiries here
What makes lab-grown diamonds different from mined diamonds?
Lab-grown diamonds are created in controlled environments that replicate the natural formation process of mined diamonds. They are chemically, physically, and optically identical to mined diamonds but are more environmentally sustainable and ethically sourced.
Are lab-grown diamonds real diamonds?
Yes, lab-grown diamonds are real diamonds with the same chemical composition and physical properties as mined diamonds. They are graded by the same standards (4Cs—cut, color, clarity, and carat) and possess the same beauty and brilliance.
How do I care for my Craftier diamond jewelry?
To keep your jewelry in top condition, clean it regularly with mild soap, warm water, and a soft toothbrush. Avoid exposing it to harsh chemicals and store each piece separately in a fabric-lined case.
Does Craftier offer resizing or customization?
Yes, we offer resizing and customization services to ensure your jewelry fits perfectly and reflects your unique style. For details, reach out to our customer service team at care@craftier.in
What certifications do your diamonds come with?
Each Craftier lab-grown diamond is certified by reputable gemological laboratories like IGI. These certifications ensure transparency and provide detailed information on the diamond’s quality, including cut, color, clarity, and carat weight.
Can I see your jewelry in person?
Yes, we’d love for you to experience Craftier’s jewelry in person. Visit our Store Locator page to find a boutique near you.
What is your return and exchange policy?
Craftier offers a hassle-free return and exchange policy on eligible items within 30 days of purchase. For more information, please refer to our Returns and Exchanges page or contact customer service.
How is Craftier committed to sustainability?
Craftier is committed to eco-friendly practices. Our lab-grown diamonds have a lower environmental impact than mined diamonds, and we prioritize ethical sourcing and sustainable manufacturing throughout our process.
Do you offer financing options?
Yes, Craftier offers financing options to make your purchase easier. Please contact our customer service team to learn more about available payment plans.
How can I join the Craftier team?
We’re always looking for talented individuals to join our team! Visit our Career page for current job openings and information on how to apply.